About Us
We’re a team passionate about Indonesia’s travel and hospitality scene. With deep local knowledge and strategic expertise, we help liveaboards, villas, and travel brands grow their bookings and build strong brands.
Milestones was founded in 2021 with a simple vision: to empower local Indonesian talent and the workforce, and help tourism businesses grow and succeed. Many businesses are launched and operated without a clear strategy, concept, or plan – our strength is providing the guidance and structure to turn ideas into thriving, well-run operations.
Our Core Values
- Integrity: Transparent, honest, and dependable.
- Creativity: Fresh ideas tailored to your unique needs.
- Collaboration: We work closely with you - your success is ours.
- Empowerment: Growing local talent and helping tourism businesses succeed.
- Results-Driven: Focused on real growth and sustainable wins.
Results We Delivered
Bookings & Revenue Growth:
hen full marketing and sales management was conducted by our in-house team, we achieved up to 80% occupancy rates through targeted campaigns, clear sales strategies, and agent outreach that maximized bookings and revenue.
Brand & Market Strategy:
Defined brand positioning, USPs, pricing, and offers upfront through competitive analysis, ensuring marketing materials, digital campaigns, email campaigns, and event preparation clearly communicate the brand and attract the right audience.
B2B Growth:
Supported agent outreach with an 8% cold outreach response rate and created an effective outreach system and process, including templates, supporting B2B marketing materials and agent packs to strengthen partnerships.
Sales Enablement:
Implemented CRM processes and messaging templates that convert for client’s in-house team, while providing tailored sales training for premium and luxury hospitality teams to improve performance and results.
Launch Strategy & Market Research:
Strategically led launches of multiple boats with upfront market research, development of brand positioning and offers, creation of all marketing & sales materials and go-to-market planning to ensure each launch was strategically successful.
Marketing & Design Alignment:
Developed comprehensive content strategy, social media posting, digital campaigns, and provided interior design input to ensure the visual identity, branding, and guest experience consistently reflect and reinforce the brand.
Time To Make Waves
Why We Do What We Do
We love travel. We love Indonesia.
We love meaningful experiences – the kind that make people feel seen, cared for, and inspired.
We love beautiful design. We obsess over thoughtful details and systems that just work.
We’re driven by purpose:
To invest in the people of Indonesia, giving them the training, confidence and tools to excel in their work.
To support entrepreneurs who invest in their businesses, helping them turn their passion and resources into success.
To promote tourism in this incredible region and share its beauty – and its many hidden gems – with the world.
And through it all, strategy holds the pieces together.
It brings the vision to life, connects the dots, and turns good ideas into something unforgettable.
That’s what drives us.
That’s what we do.